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Terms and Conditions

General Terms and Conditions ZON ZEE & ZO

1. Definitions

In these terms and conditions, the following terms shall have the following meanings:

Holiday home: the holiday home at Kloosterweg 56, 4328 GC, Burgh-Haamstede;
B&Bs: the two B&B rooms that are rented out in the private home at Kloosterweg 4, 4328 GC in Burgh Haamstede.
Landlords: Mr. H.R.L. in ’t Veen and Mrs. A.A.G.M. de Jong, owners of the holiday home and the two B&Bs;
Tenant: the person who enters into the agreement with the landlord regarding the holiday home or the B&Bs. The tenant must be at least 21 years old;
User: the person who stays in the holiday home or the B&Bs together with the tenant;
Third party: any other person, not being the tenant or the users; Agreement: the written agreement between the tenant and the landlord regarding the rental of the holiday home or the B&Bs;
Agreed price: the fee paid for the use of the holiday home or the B&Bs;
Other costs: the fee paid for tourist tax, cleaning and surcharge for additional persons;
Cancellation: the written termination of the agreement by the tenant, before the start date of the stay.

2. Application

These General Terms and Conditions apply to all bookings regarding the rental/use of the holiday home or the two B&Bs.
Deviating agreements are only valid if this has been agreed in writing with the landlord.

3. Application of law

The agreement is exclusively governed by Dutch law.

4. Content and duration of the agreement, rates

The landlord makes the holiday home or a B&B available to the tenant for recreational purposes for the agreed period and the agreed price. So not for permanent residence. The agreement ends by operation of law after the expiry of the agreed period, without notice being required.
As soon as we have received a reservation, you will receive a confirmation/invoice of your reservation.
The landlord has the right at all times not to accept a booking if there are price errors or occupancy errors on the website.
In the interest of a good booking and to prevent misunderstandings, the tenant is obliged to check the correctness after receiving the confirmation/invoice and other written documents. Inaccuracies or omissions must be reported to the landlord within 7 days. If such a report is not made, the tenant is not entitled to rely on the incompleteness or incorrectness of the confirmation/invoice or other documents.
Prices on the website regarding the holiday home include bed linen, towels, booking costs, energy costs and sales tax, but exclude cleaning costs, tourist tax and costs of a cancellation and/or travel insurance that you have to take out yourself.
Prices on the website regarding the B&Bs include bed linen, towels, booking costs, energy costs, cleaning costs, tourist tax and sales tax, but exclude costs of a cancellation and/or travel insurance that you have to take out yourself.

5. Payments

When booking the holiday home or a B&B, you must pay a deposit of 30% of the agreed price and the other costs. Payment of this amount must be made within 2 weeks of receipt of the invoice. The remainder of the agreed price and the other costs must be received by the landlord no later than 6 weeks before the arrival date. When booking within 6 weeks before the start of your stay, the agreed price and the other costs must be paid in full immediately.
In the event of late payment of the amounts invoiced to the tenant, the tenant will be in default immediately after the payment term has expired. In that case, the landlord will offer the opportunity in writing to pay the amount still owed immediately. If payment is still not made, the lessor reserves the right to cancel the reservation and the tenant is liable for all damages that the lessor suffers or will suffer as a result, including all costs that the lessor has had to make in connection with the booking and the cancellation. The lessor is in any case entitled to charge cancellation costs. In that case, the provisions of article 7 apply.

6. Arrival and departure

The holiday home or a B&B may be occupied on the agreed day of arrival as stated in the agreement, from 3:00 PM at the latest. The exact time will be determined by mutual agreement between the tenant and the landlord.
On the agreed day of departure as stated in the agreement, the holiday home or a B&B must be vacated before 10:00 AM. If the use of the holiday home or a B&B is terminated earlier than on the agreed date, as stated in the agreement, the tenant is not entitled to a refund of (part of) the agreed price and/or other costs. Furthermore, the tenant is obliged to inform the landlord in good time in the event of early departure.
The holiday home may not be occupied by more people than has been agreed in writing. If it turns out that there are more residents than agreed, the landlord has the right to deny the tenant access or to charge EUR 25 per additional person, per day. This depends on the situation on site.
Pets are not allowed. If this is found, the owner has the right to deny you further access to the holiday home.
The holiday home must be left clean on the day of departure. You can find more information about this in the information booklet of the holiday home.
A B&B must be left tidy on the day of departure

7. Cancellation

Cancellation must always be made in writing.
In the event of cancellation with regard to the holiday home, the tenant is liable to pay compensation. This amounts to:

In case of cancellation between 6 and 4 weeks before the arrival date: the deposit as referred to in article 5;

In case of cancellation less than 4 weeks (from the 28th day) before the arrival date: 100% of the agreed price.
In the event of cancellation with regard to a B&B, the tenant is liable to pay compensation. This amounts to:

Cancellation is free of charge up to 14 days prior to the date of arrival.

In the event of cancellation between 14 and 7 days prior to the date of arrival, 50% of the costs will be charged as compensation.

In case of cancellation from 7 days prior to the date of arrival or no-show, 100% of the amount will be charged as compensation.

8. Substitution

The tenant and other users are not permitted to transfer the use of the holiday home under any name and for any reason whatsoever to third parties other than the persons named in the agreement.

9. Damage

The landlords are free to deny tenants access to the holiday home and the B&Bs with immediate effect in the event of violation of the House Rules or the General Terms and Conditions or inappropriate behavior, without any refund of the accommodation costs.
The tenant is responsible for the orderly running of the holiday home and its surroundings. In addition, the tenant is always liable for damage to the holiday home and its inventory.
Any damage must be reported immediately to the landlord by the tenant and will be charged, unless the tenant can demonstrate that the damage was not due to the fault of the tenant or users.
In case of loss or otherwise not returning the keys of the holiday home or the B&B, all resulting costs will be charged to the tenant. The tenant is obliged to pay these within 14 days after receipt of a substantiated invoice.

10. Liability

The landlord accepts no liability for theft, loss or damage of or to property or persons, of any nature whatsoever, during or as a result of a stay in the holiday home or one of the B&Bs.
Furthermore, the landlord is in no case liable for damage for which a claim for compensation exists under a travel and/or cancellation insurance or any other insurance.
The landlord is not liable for disruptions in the service provision or defects in services provided by third parties.
The tenant is jointly and severally liable for all loss and/or damage to the rented holiday home, arising during its use by the tenant and/or other users, regardless of whether this is the result of actions or omissions of the tenant and/or third parties who are in the holiday home with the permission of the tenant.
The tenant indemnifies the landlord against all claims for damages from third parties that are (partly) the result of any action or omission by the tenant, users or third parties who are in the holiday home with the permission of the tenant.
In the event of incorrect use or incorrect leaving of the holiday home, including excessive pollution, additional costs will be charged, which the tenant is then obliged to pay immediately.

11. Force majeure

In the event of force majeure, both permanent and temporary, the B&B is entitled to terminate the agreement in whole or in part or to temporarily suspend it without the tenant being able to claim performance and/or compensation. Force majeure includes, but is not limited to: illness or death of the Owners, damage to the accommodation due to storm, fire or otherwise that makes normal use of the accommodation (temporarily) impossible, extreme weather conditions, power failures, government measures or unannounced sales.
In the event of full or partial termination, the landlord will provide an alternative offer as soon as possible.
If this is not possible or if the tenant does not accept the alternative offered, the payment already made will be refunded in whole or in part, without any obligation to pay compensation.

12. Complaints

The landlord will make every effort to make the tenant's stay as pleasant as possible. Defects in the holiday home must be reported immediately so that they can be resolved. If you have any complaints about the cleaning or in any other area, you must report them on the day of arrival before 19:00. The landlord will deal with your complaint as soon as possible.